Effective July 16, 2026

Privacy Policy

This Privacy Policy explains how Bobo The Boba (“Bobo,” “we,” “us,” or “our”) handles information when you use sipbobo.com, interact with the website chatbot, place an order through a linked third-party ordering service, or otherwise contact us.

1. Information we collect

Depending on how you interact with us, we may collect information you provide, such as your name, email address, inquiry details, event information, order-related questions, and any other information you choose to submit through the chatbot or other direct communications.

When you use the site, technical information may also be collected automatically, including IP address, browser type, device type, referring page, pages viewed, approximate location derived from an IP address, and timestamps.

2. Cookies and analytics

We and our service providers may use cookies, local storage, pixels, logs, and similar technologies to operate the site, remember preferences, understand site usage, prevent abuse, and improve performance. Your browser may allow you to block or delete cookies, although some features may not work as intended.

3. Forms, chatbot, and linked services

The website chatbot is provided through LeadConnector/HighLevel and may collect information you submit in that experience, including contact information and messaging preferences. Online ordering, maps, and other linked tools are operated by third parties under their own privacy practices. Review their notices before submitting information.

4. How we use information

Provide customer care and respond to questions.
Process or support inquiries about orders, catering, private events, jobs, and store visits.
Send service-related communications and, when appropriate consent is obtained, text messages described in our SMS Terms.
Operate, secure, troubleshoot, and improve the website and chatbot.
Comply with law, enforce our terms, and protect users, the business, and others.

5. Mobile information and messaging consent

Mobile information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data and consent will not be shared with third parties, except with service providers that support delivery of the messaging program.

We may use messaging service providers to transmit and manage messages, honor opt-out requests, prevent abuse, and maintain records needed to operate the program.

6. Service providers and disclosures

We may disclose information to vendors that support hosting, security, analytics, customer communications, chatbot functionality, online ordering, and related operations. These providers may use information only to perform services for us or as otherwise permitted by their agreements and applicable law.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, investigate fraud or security incidents, protect rights and safety, or complete a business transaction involving all or part of the business, subject to appropriate safeguards.

7. Data retention

We retain information for as long as reasonably needed for the purposes described in this Policy, including customer care, operational records, legal obligations, dispute resolution, security, and enforcement. Retention periods vary by the type of information and context.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure.

9. Your choices

You may limit cookies through browser settings. You may ask about access, correction, or deletion of information by contacting us through the website chatbot or at the store address below, subject to identity verification and applicable exceptions.

For text messages, reply STOP to opt out or HELP for help. See the SMS Terms for details.

10. Children’s privacy

The website and messaging program are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted information may contact us to request review or deletion.

11. Updates to this Policy

We may update this Policy from time to time. The effective date at the top shows when the current version became effective. Material changes may be communicated through the website or another appropriate method.

12. Contact us

Bobo The Boba
18506 Devonshire St
Northridge, CA 91324

Use the website chatbot on sipbobo.com for privacy questions or requests.